Aurelle™ Return & Refund Guidelines

Aurelle™ wants every customer to shop with clear expectations. This page explains how return requests, refund reviews, damaged-item concerns, and cancellation inquiries are handled after an order has been placed.

Please review the information below before sending any item back. Returning an item without contacting us first may delay the review process or prevent the return from being handled correctly.

1. Return Request Period

Customers may contact us about a return within 30 days after delivery. The delivery date is determined by the carrier tracking record.

To begin a review, please email our support team before shipping anything back. Our team will provide instructions after the request has been checked.

2. Condition of Returned Items

To be eligible for return review, the item should be in suitable condition for inspection. This generally means:

• The item has not been worn, used, washed, altered, or damaged after delivery.
• The item is returned in its original condition.
• Packaging, tags, labels, certificates, accessories, or included materials are returned when applicable.
• The request is submitted within the stated return period.

We recommend checking the package shortly after it arrives. If there is a concern, contacting us early helps the review move more smoothly.

3. Returns That May Be Refused

Some return requests may not be accepted after review. Examples include:

• Items with signs of wear, use, alteration, repair, or customer-caused damage.
• Items returned outside the return request period.
• Items sent back without contacting support first.
• Items missing important packaging, accessories, labels, or included materials.
• Items that do not match the original order record.

If you are uncertain whether your item qualifies, please contact us before sending it back.

4. How to Request a Return

To request a return review, please email us at: service@bluenile.com

Please include the following details in your message:

• Order number
• Email address used at checkout
• Name of the item you would like reviewed
• Reason for the request
• Clear photos if the item arrived damaged, incorrect, or visibly affected

After your request is reviewed, our support team will reply with the next available instructions.

5. Return Shipping

Unless the item was received damaged, incorrect, or affected by an order issue confirmed by our team, return shipping costs are generally the customer’s responsibility.

We suggest using a trackable shipping method when returning an item. Aurelle™ is not responsible for return packages that are lost, delayed, misdirected, or delivered without proper tracking confirmation.

Please do not ship any item back until return instructions have been provided by our support team.

6. Damaged, Incorrect, or Affected Orders

If your order arrives damaged, incorrect, or visibly affected, please contact us within 48 hours after delivery.

For faster review, please provide:

• Your order number
• Photos of the item
• Photos of the outer packaging
• A short explanation of the issue

Once we receive the details, we will review the situation and provide the next available resolution based on the order record and submitted information.

7. Refund Review

When an approved return is received, the item will be inspected before a refund decision is completed.

If the return meets the required conditions, the refund will be issued back to the original payment method used at checkout.

Refund posting times may vary depending on the payment provider, bank, or card issuer. After processing, it may take several business days for the refund to appear on your statement.

8. Reduced or Declined Refunds

A refund may be reduced or declined if the returned item does not meet the required conditions.

This may include items that are worn, damaged after delivery, missing parts, returned late, or sent back without following the provided instructions.

9. Exchanges

Direct exchanges are not handled as a separate service at this time.

If you would like a different item, size, color, or option, you may place a new order and submit a return request for the original item if it meets the return conditions.

10. Order Cancellation Requests

Cancellation requests should be submitted as soon as possible after the order is placed.

If the order has not yet moved into preparation, packing, or shipment, we will review whether cancellation is still available. Once an order has entered processing or has shipped, cancellation may no longer be possible.

11. Late or Missing Refunds

If a refund has been approved but has not appeared, please first check with your bank, card issuer, or payment provider. Some providers require additional time to post refund activity.

If you still need assistance after checking with your provider, you may contact our support team with your order number.

12. Contact Information

For questions about returns, refunds, cancellations, or order concerns, please contact us:

Brand: Aurelle™
Company Name: Blue Nile
Address: 10250 Santa Monica Blvd Str. 1655, Los Angeles, CA 90067, United States
Phone: +18773771546
Email: service@bluenile.com