Aurelle™ Shipping Guide

This Shipping Guide explains how Aurelle™ prepares orders, provides tracking updates, and handles delivery-related questions. We aim to keep the shipping process clear so customers can understand what usually happens after checkout is completed.

1. Order Preparation Time

Most orders are prepared within 1–2 business days after payment has been successfully completed.

Orders placed during weekends or public holidays will normally begin preparation on the next available business day. Once the order is prepared, it will be transferred to the shipping carrier for delivery.

2. Estimated Shipping Time

For orders shipped within the United States, the usual transit estimate is:

• 3–5 business days after the package has been handed to the carrier

This timeframe refers only to carrier transit and does not include order preparation time.

3. Estimated Total Delivery Window

A complete delivery estimate includes both order preparation and shipping transit:

• Order preparation: 1–2 business days
• Carrier transit: 3–5 business days
• Estimated total delivery window: 4–7 business days

Actual delivery may be shorter or longer depending on location, carrier routing, weather, holidays, high-volume periods, or other logistics factors.

4. Shipping Charges

Available shipping options and related costs are shown during checkout before the order is submitted.

Shipping rates may vary based on destination, order details, promotional settings, or available carrier options at the time of purchase.

5. Tracking Details

Once an order ships, tracking details will be sent by email when available.

Tracking pages may not update immediately after the label is created. Please allow time for the carrier system to scan and refresh shipment information.

6. Shipping Address Review

Customers are responsible for entering a complete and accurate shipping address at checkout.

Address errors, missing apartment numbers, outdated information, or incorrect postal details may cause delivery delays, failed delivery attempts, or returned packages.

If you notice an address issue after placing an order, please contact us as quickly as possible. We will review whether an update can still be made before the order moves further into processing or shipment.

7. Delivery Delays

While we work to keep orders moving efficiently, delivery timing may be affected by conditions outside our control.

Common reasons for delay may include:

• Carrier operating delays
• Weather or transportation interruptions
• High seasonal shipping volume
• Incomplete or incorrect delivery information
• Regional service limitations

After a package has been transferred to the carrier, delivery movement and scan updates are managed by the carrier network.

8. Packages With No Recent Update

If tracking has not updated for several days, please first review the carrier tracking page for the latest available information.

You may also contact us with your order number, and our support team will review the shipment details and assist where possible.

9. Returned or Undeliverable Shipments

A shipment may be returned if the carrier cannot complete delivery, if the address is incomplete, or if the package is not collected when required.

If a package is returned, we may contact the customer regarding available next steps. Additional shipping costs may apply if reshipment is requested.

10. Shipping Coverage

Aurelle™ currently supports shipping within the United States. Available shipping methods will be displayed during checkout when applicable.

11. Contact Information

For questions about shipping, tracking, delivery status, or address updates, please contact us using the information below:

Brand: Aurelle™
Company Name: Blue Nile
Address: 10250 Santa Monica Blvd Str. 1655, Los Angeles, CA 90067, United States
Phone: +18773771546
Email: service@bluenile.com